{"id":7604,"date":"2026-04-28T15:20:43","date_gmt":"2026-04-28T21:20:43","guid":{"rendered":"https:\/\/wordpress.megaplextheatres.com\/?p=7604"},"modified":"2026-04-28T16:33:22","modified_gmt":"2026-04-28T22:33:22","slug":"refund-policy-group-pre","status":"publish","type":"post","link":"https:\/\/wordpress.megaplextheatres.com\/index.php\/2026\/04\/28\/refund-policy-group-pre\/","title":{"rendered":"refund-policy-group-pre"},"content":{"rendered":"\n<style>\n\/* =============================================\n   MEGAPLEX REFUND POLICY v5\n   Namespace: mp-refund-\n   NOTE: All element-targeting rules are chained\n   under .mp-refund-container so they outscore\n   the Angular cms.component.scss :host ::ng-deep\n   resets (h1\/h2\/p\/ul\/li\/...) which compile to\n   roughly [_nghost-xxx] tag (specificity 0,1,1).\n   ============================================= *\/\n\nhtml {\n  scroll-behavior: smooth;\n}\n\n\/* \u2500\u2500 BASE RESET (scoped) \u2500\u2500 *\/\n.mp-refund-container,\n.mp-refund-container *,\n.mp-refund-container *::before,\n.mp-refund-container *::after {\n  box-sizing: border-box;\n}\n.mp-refund-container h1,\n.mp-refund-container h2,\n.mp-refund-container h3,\n.mp-refund-container h4,\n.mp-refund-container p,\n.mp-refund-container a,\n.mp-refund-container span,\n.mp-refund-container label,\n.mp-refund-container input,\n.mp-refund-container textarea,\n.mp-refund-container button,\n.mp-refund-container ul,\n.mp-refund-container ol,\n.mp-refund-container li {\n  margin: 0;\n  padding: 0;\n  font-family: 'Founders', sans-serif;\n  text-align: left;\n  font-weight: 400;\n  color: #ffffff;\n  line-height: normal;\n}\n.mp-refund-container a {\n  color: inherit;\n  text-decoration: none;\n}\n\n\/* \u2500\u2500 HERO \u2500\u2500 *\/\n.mp-refund-container .mp-refund-hero {\n  background: #863EFF;\n  width: 100%;\n  padding: 6rem 1rem;\n  display: flex;\n  justify-content: center;\n  align-items: center;\n}\n.mp-refund-container .mp-refund-hero h1 {\n  font-family: 'Salo Bold', sans-serif;\n  font-size: 128px;\n  color: #ffffff;\n  letter-spacing: 0.02em;\n  line-height: 1;\n  text-align: center;\n  display: block;\n  width: 100%;\n  max-width: 1200px;\n  margin: 0 auto;\n  text-transform: uppercase;\n}\n\n\/* \u2500\u2500 CARD HUB \u2500\u2500 *\/\n.mp-refund-container .mp-refund-hub {\n  background: #13003B;\n  width: 100%;\n  padding: 4rem 1rem;\n}\n.mp-refund-container .mp-refund-hub-inner {\n  max-width: 1200px;\n  margin: 0 auto;\n  display: grid;\n  grid-template-columns: repeat(4, 1fr);\n  gap: 5rem;\n}\n.mp-refund-container .mp-refund-card {\n  background: #863EFF;\n  border-radius: 12px;\n  padding: 23px 0.5rem 33px;\n  display: flex;\n  flex-direction: column;\n  align-items: center;\n  justify-content: flex-start;\n  min-height: 320px;\n  text-decoration: none;\n  cursor: pointer;\n  transition: transform 0.2s ease;\n  overflow: visible;\n}\n.mp-refund-container .mp-refund-card:hover {\n  transform: scale(1.03);\n}\n.mp-refund-container .mp-refund-card-icon-wrap {\n  width: 151px;\n  height: 151px;\n  background: transparent;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  flex-shrink: 0;\n  margin-bottom: 14px;\n}\n.mp-refund-container .mp-refund-card-icon-wrap img {\n  width: 151px;\n  height: 151px;\n  filter: invert(6%) sepia(93%) saturate(5793%) hue-rotate(259deg) brightness(30%) contrast(118%);\n  display: block;\n}\n\n\/* SVG-shape label for cards (uses local app asset, same one mpx-btn-rebrand .large uses) *\/\n.mp-refund-container .mp-refund-card-label {\n  font-family: 'Salo Bold', sans-serif;\n  font-size: 34px;\n  color: #ffffff;\n  background: url('https:\/\/wordpress.megaplextheatres.com\/wp-content\/uploads\/btn-dark.png') no-repeat center center;\n  background-size: 100% 100%;\n  width: 100%;\n  min-height: 80px;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  text-align: center;\n  line-height: 1;\n  margin-top: auto;\n  padding: 0 20px;\n}\n\n\/* \u2500\u2500 CONTENT AREA \u2500\u2500 *\/\n.mp-refund-container .mp-refund-content {\n  background: #13003B;\n  width: 100%;\n  padding: 0 0 4rem;\n}\n.mp-refund-container .mp-refund-content-inner {\n  max-width: 1200px;\n  margin: 0 auto;\n  padding: 0 1rem;\n}\n\n.mp-refund-container .mp-refund-section {\n  display: flex;\n  gap: 2rem;\n  padding-top: 4rem;\n  scroll-margin-top: 80px;\n}\n\n.mp-refund-container .mp-refund-track {\n  display: flex;\n  flex-direction: column;\n  align-items: center;\n  width: 60px;\n  flex-shrink: 0;\n}\n.mp-refund-container .mp-refund-track-icon {\n  width: 60px;\n  height: 60px;\n  background: transparent;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n}\n.mp-refund-container .mp-refund-track-icon img {\n  width: 100px;\n  filter: invert(83%) sepia(21%) saturate(913%) hue-rotate(199deg) brightness(101%) contrast(101%);\n}\n.mp-refund-container .mp-refund-track-line {\n  flex: 1;\n  width: 2px;\n  background: rgba(186, 177, 254, 0.4);\n  margin-top: 15px;\n}\n\n.mp-refund-container .mp-refund-track-content {\n  flex: 1;\n  min-width: 0;\n  padding-bottom: 0.5rem;\n}\n.mp-refund-container .mp-refund-section-title {\n  font-family: 'Salo Bold', sans-serif;\n  font-size: 2.5rem;\n  font-weight: 400;\n  color: #ffffff;\n  margin: 0 0 1rem;\n  line-height: 1.1;\n  text-align: left;\n}\n.mp-refund-container .mp-refund-body,\n.mp-refund-container .mp-refund-body p {\n  font-family: 'Founders', sans-serif;\n  font-size: 2rem;\n  color: #ffffff;\n  text-align: left;\n}\n.mp-refund-container .mp-refund-body p {\n  margin: 0 0 1.5rem;\n}\n.mp-refund-container .mp-refund-body p:last-child {\n  margin-bottom: 0;\n}\n\n\/* \u2500\u2500 BUTTONS \u2500\u2500 *\/\n.mp-refund-container .mp-refund-btn-row {\n  display: flex;\n  flex-wrap: wrap;\n  gap: 0.75rem;\n  margin-top: 1.25rem;\n  align-items: center;\n}\n.mp-refund-container .mp-refund-btn {\n  font-family: 'Founders', sans-serif;\n  font-size: 1rem;\n  font-weight: 700;\n  cursor: pointer;\n  text-decoration: none;\n  display: inline-block;\n  transition: all 0.2s ease;\n  color: #ffffff;\n}\n\n.mp-refund-container .mp-refund-btn-ticket-policy {\n  font-family: 'Salo Bold', sans-serif;\n  font-size: 20px;\n  color: #ffffff;\n  background: url('\/assets\/images\/large-cta-new.svg') no-repeat center center;\n  background-size: 111% 111%;\n  padding: 10px 10px;\n  min-height: 50px;\n  display: inline-flex;\n  align-items: center;\n  justify-content: center;\n  text-align: center;\n  line-height: 1;\n}\n.mp-refund-container .mp-refund-btn-ticket-policy:hover {\n  filter: brightness(1.1);\n}\n\n.mp-refund-container .mp-refund-btn-secondary {\n  background: transparent;\n  color: #ffffff;\n  border-bottom: 1.5px solid #ffffff;\n  padding: 0.2rem 0;\n  border-radius: 0;\n}\n.mp-refund-container .mp-refund-btn-secondary:hover {\n  opacity: 0.8;\n}\n\n\/* \u2500\u2500 FOOTER CTA SECTION \u2500\u2500 *\/\n.mp-refund-container .mp-refund-footer-cta {\n  background: #13003B;\n  width: 100%;\n  padding: 5rem 1rem;\n  border-top: 1px solid rgba(134, 62, 255, 0.3);\n}\n.mp-refund-container .mp-refund-footer-inner {\n  max-width: 1200px;\n  margin: 0 auto;\n  display: flex;\n  flex-direction: column;\n  align-items: center;\n  text-align: center;\n  gap: 1.5rem;\n}\n.mp-refund-container .mp-refund-footer-inner .mp-refund-section-title {\n  font-size: 2.5rem;\n  margin-bottom: 0;\n  text-align: center;\n}\n.mp-refund-container .mp-refund-footer-inner p {\n  font-family: 'Founders', sans-serif;\n  color: #ffffff;\n  line-height: 1.6;\n  text-align: center;\n  max-width: 720px;\n  margin: 0 auto;\n}\n.mp-refund-container .mp-refund-footer-inner .mp-refund-btn-row {\n  justify-content: center;\n}\n\n\/* \u2500\u2500 MOBILE \u2500\u2500 *\/\n@media (max-width: 1200px) {\n  .mp-refund-container .mp-refund-hub-inner,\n  .mp-refund-container .mp-refund-content-inner,\n  .mp-refund-container .mp-refund-footer-inner {\n    max-width: 100%;\n  }\n}\n@media (max-width: 767px) {\n  .mp-refund-container .mp-refund-hero h1 { font-size: 3.5rem; }\n  .mp-refund-container .mp-refund-hub-inner { grid-template-columns: repeat(2, 1fr); gap: 15px; }\n  .mp-refund-container .mp-refund-card { min-height: 200px; padding: 20px 10px; }\n  .mp-refund-container .mp-refund-card-icon-wrap { width: 100px; height: 100px; margin-bottom: 10px; }\n  .mp-refund-container .mp-refund-card-icon-wrap img { width: 100px; height: 100px; }\n  .mp-refund-container .mp-refund-card-label { font-size: 20px; width: 105%; min-height: 60px; }\n  .mp-refund-container .mp-refund-section { flex-direction: column; gap: 1rem; }\n  .mp-refund-container .mp-refund-track-line { display: none; }\n}\n<\/style>\n\n<section id=\"standard\" class=\"mp-refund-container\">\n\n  <section class=\"mp-refund-hero\">\n    <h1>REFUND POLICY<\/h1>\n  <\/section>\n\n  <section class=\"mp-refund-hub\">\n    <div class=\"mp-refund-hub-inner\">\n      <a class=\"mp-refund-card\" href=\"#movie-tickets\">\n        <div class=\"mp-refund-card-icon-wrap\">\n          <img decoding=\"async\" src=\"https:\/\/media.megaplextheatres.com\/wp-content\/uploads\/ticket-solid-full.svg\" alt=\"Ticket Icon\" \/>\n        <\/div>\n        <span class=\"mp-refund-card-label\">Ticket Refunds<\/span>\n      <\/a>\n\n      <a class=\"mp-refund-card\" href=\"#bowling\">\n        <div class=\"mp-refund-card-icon-wrap\">\n          <img decoding=\"async\" src=\"https:\/\/media.megaplextheatres.com\/wp-content\/uploads\/bowling-ball-solid-full.svg\" alt=\"Bowling Icon\" \/>\n        <\/div>\n        <span class=\"mp-refund-card-label\">Bowling Refunds<\/span>\n      <\/a>\n\n      <a class=\"mp-refund-card\" href=\"#arcade\">\n        <div class=\"mp-refund-card-icon-wrap\">\n          <img decoding=\"async\" src=\"https:\/\/media.megaplextheatres.com\/wp-content\/uploads\/gamepad-solid-full.svg\" alt=\"Arcade Icon\" \/>\n        <\/div>\n        <span class=\"mp-refund-card-label\">Arcade Refunds<\/span>\n      <\/a>\n\n      <a class=\"mp-refund-card\" href=\"#misc\">\n        <div class=\"mp-refund-card-icon-wrap\">\n          <img decoding=\"async\" src=\"https:\/\/media.megaplextheatres.com\/wp-content\/uploads\/circle-question-solid-full.svg\" alt=\"Question Icon\" \/>\n        <\/div>\n        <span class=\"mp-refund-card-label\">Misc. Refunds<\/span>\n      <\/a>\n    <\/div>\n  <\/section>\n\n  <div class=\"mp-refund-content\">\n    <div class=\"mp-refund-content-inner\">\n\n      <section class=\"mp-refund-section\" id=\"movie-tickets\">\n        <div class=\"mp-refund-track\">\n          <div class=\"mp-refund-track-icon\">\n            <img decoding=\"async\" src=\"https:\/\/media.megaplextheatres.com\/wp-content\/uploads\/ticket-solid-full.svg\" alt=\"\" \/>\n          <\/div>\n          <div class=\"mp-refund-track-line\"><\/div>\n        <\/div>\n        <div class=\"mp-refund-track-content\">\n          <h2 class=\"mp-refund-section-title\">Movie Tickets<\/h2>\n          <div class=\"mp-refund-body\">\n            <p>If your showtime has passed, we are no longer able to offer a refund, credits, or vouchers.<\/p>\n            <p>Self-Help refunds are not available if there is less than 2 hours remaining before your showing starts.<\/p>\n            <p>Booking fees are non-refundable.<\/p>\n            <p>For more information, please refer to our full ticket policy. If you need additional help, please contact Guest Services.<\/p>\n          <\/div>\n          <div class=\"mp-refund-btn-row\">\n            <a class=\"mp-refund-btn mp-refund-btn-ticket-policy\" href=\"\/ticket-policy\">Ticket Policy<\/a>\n            <a class=\"mp-refund-btn mp-refund-btn-secondary\" href=\"https:\/\/support.megaplextheatres.com\/hc\/en-us\/requests\/new\" target=\"_blank\" rel=\"noopener\">Contact Guest Services<\/a>\n          <\/div>\n        <\/div>\n      <\/section>\n\n      <section class=\"mp-refund-section\" id=\"bowling\">\n        <div class=\"mp-refund-track\">\n          <div class=\"mp-refund-track-icon\">\n            <img decoding=\"async\" src=\"https:\/\/media.megaplextheatres.com\/wp-content\/uploads\/bowling-ball-solid-full.svg\" alt=\"\" \/>\n          <\/div>\n          <div class=\"mp-refund-track-line\"><\/div>\n        <\/div>\n        <div class=\"mp-refund-track-content\">\n          <h2 class=\"mp-refund-section-title\">Bowling<\/h2>\n          <div class=\"mp-refund-body\">\n            <p>Reservation fee \u2014 Bowling reservation fee is non-refundable.<\/p>\n          <\/div>\n        <\/div>\n      <\/section>\n\n      <section class=\"mp-refund-section\" id=\"arcade\">\n        <div class=\"mp-refund-track\">\n          <div class=\"mp-refund-track-icon\">\n            <img decoding=\"async\" src=\"https:\/\/media.megaplextheatres.com\/wp-content\/uploads\/gamepad-solid-full.svg\" alt=\"\" \/>\n          <\/div>\n          <div class=\"mp-refund-track-line\"><\/div>\n        <\/div>\n        <div class=\"mp-refund-track-content\">\n          <h2 class=\"mp-refund-section-title\">Arcade<\/h2>\n          <div class=\"mp-refund-body\">\n            <p>Arcade cards are non-refundable. Arcade cards are valid for game play only and have no monetary value. Game cards cannot be used to purchase bowling, restaurant items, movies, or concessions.<\/p>\n            <p>Megaplex gift cards, movie tickets, and concessions vouchers CANNOT be redeemed for bowling, restaurant, or arcade.<\/p>\n          <\/div>\n        <\/div>\n      <\/section>\n\n      <section class=\"mp-refund-section\" id=\"misc\">\n        <div class=\"mp-refund-track\">\n          <div class=\"mp-refund-track-icon\">\n            <img decoding=\"async\" src=\"https:\/\/media.megaplextheatres.com\/wp-content\/uploads\/circle-question-solid-full.svg\" alt=\"\" \/>\n          <\/div>\n          <div class=\"mp-refund-track-line\"><\/div>\n        <\/div>\n        <div class=\"mp-refund-track-content\">\n          <h2 class=\"mp-refund-section-title\">Miscellaneous<\/h2>\n          <div class=\"mp-refund-body\">\n            <p>We are not able to refund gift cards or movie ticket passes. Once you have purchased a gift card or movie ticket pass, that sale is final.<\/p>\n            <p>You can return wrapped, unopened gift packages with a valid receipt within 30 days of purchase.<\/p>\n            <p>Movie memorabilia including cups, tins, collectible popcorn containers, and other merchandise cannot be returned or exchanged once they are used or leave the premises. Please be sure you want these items before you buy them, as all sales are final.<\/p>\n          <\/div>\n        <\/div>\n      <\/section>\n\n    <\/div>\n  <\/div>\n\n  <section class=\"mp-refund-footer-cta\">\n    <div class=\"mp-refund-footer-inner\">\n      <h2 class=\"mp-refund-section-title\">Need more help?<\/h2>\n      <p>If your situation isn&#8217;t covered above, our Guest Services team is happy to help. Submit a request and we&#8217;ll get back to you as soon as we can.<\/p>\n      <div class=\"mp-refund-btn-row\">\n        <a class=\"mp-refund-btn mp-refund-btn-ticket-policy\" href=\"https:\/\/support.megaplextheatres.com\/hc\/en-us\/requests\/new\" target=\"_blank\" rel=\"noopener\">Contact Guest Services<\/a>\n      <\/div>\n    <\/div>\n  <\/section>\n\n<\/section>\n\n\n\n<p><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>REFUND POLICY Ticket Refunds Bowling Refunds Arcade Refunds Misc. Refunds Movie Tickets If your showtime has passed, we are no longer able to offer a refund, credits, or vouchers. Self-Help refunds are not available if there is less than 2 hours remaining before your showing starts. Booking fees are non-refundable. For more information, please refer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7604","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"_links":{"self":[{"href":"https:\/\/wordpress.megaplextheatres.com\/index.php\/wp-json\/wp\/v2\/posts\/7604","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.megaplextheatres.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wordpress.megaplextheatres.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.megaplextheatres.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.megaplextheatres.com\/index.php\/wp-json\/wp\/v2\/comments?post=7604"}],"version-history":[{"count":19,"href":"https:\/\/wordpress.megaplextheatres.com\/index.php\/wp-json\/wp\/v2\/posts\/7604\/revisions"}],"predecessor-version":[{"id":7624,"href":"https:\/\/wordpress.megaplextheatres.com\/index.php\/wp-json\/wp\/v2\/posts\/7604\/revisions\/7624"}],"wp:attachment":[{"href":"https:\/\/wordpress.megaplextheatres.com\/index.php\/wp-json\/wp\/v2\/media?parent=7604"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wordpress.megaplextheatres.com\/index.php\/wp-json\/wp\/v2\/categories?post=7604"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wordpress.megaplextheatres.com\/index.php\/wp-json\/wp\/v2\/tags?post=7604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}